Director of Catering for Northwood Club
Northwood Club is a premier country club established in 1946 and located in Dallas, Texas, best known for hosting the 1952 U.S. Open. We have one of the top PGA Championship Golf Courses in Texas, it was named #1 Elite Country Club in the DFW area for 2021 and Best Overall Club in 2022 by Avid Golfer Magazine. The club also has a Distinguished Clubs of the World Emerald Designation for outstanding member service. Our staff consists of a wide range of professionals who are well recognized in areas of Tennis, Golf and Culinary.
This position is salary and exempt, salary is negotiable based on experience, position is also eligible for an annual bonus. This indvidual would direct the catering department, including planning, budgeting, forecasting, promoting catering business for the club to its members. Responsible for revenue maximization and control of Catering expenses through effective negotiation of services and accurate forecasting. Overall responsible to adhere with Northwood Club standards.
Basic Abilities:
- Prioritize and Organize
- Understand member/client/guest service needs
- Work cohesively with other departments as part of a team
- Excellent communication skills both verbally and in writing; accuracy in grammar and spelling.
Essential Duties:
- Is visible and available during established office hours for the membership.
- Is supportive of team and creates a positive work environment.
- Handle complete process of booking events: inquiries, tours, creating the BEOs, contract in place, decorations and communication to banquets and other departments.
- Determines the customer's needs, space availability, meeting details and food and beverage requirements.
- Menu planning: working with executive chef to ensure any changes to menu or special requests can be accommodated and competitive menu pricing.
- Structure and negotiate pricing on food, set-up, space rental, special requests and other charges for billing with client/member.
- Ensure you and your team anticipate members' needs, respond promptly and acknowledge all members/guests, however busy and whatever time of day.
- Resolve member complaints, ensuring member satisfaction. Provide credits and comps if needed and within reason.
- Arrange purchase, rental and/or set-up of any dcor required for all events. Negotiate pricing for the Club or on behalf of the client/member.
- Communicate any changes of function to client/member prior to event.
- Guarantees for events are confirmed 72 hours prior to event and updated in Northstar and communicated to kitchen and banquets.
- Ensure all events are closed and numbers submitted to accounting in a timely manner.
- Have complete knowledge of:
- Daily events, VIPs, special occasions
- Scheduled in-house group activities, locations and times.
- Menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
- Particular characteristics/descriptions of wines/champagnes ordered for event
- Groups' name and background
- Type of functions and expected attendance/guarantee numbers
- Scheduled hours of service
- Special requests/arrangements
- Order of service, traffic flow in room
- Maintain complete knowledge and abide by state liquor regulations and laws
- Helps develop catering budgets; reviews financial reports and takes corrective action as appropriate to help assure that budget goals are met.
- Enforce Club policy and procedures with department staff at all times.
- Attend Function Meetings to discuss with banquets and chef to review scheduled group's menu and equipment requirements.
- Ensure agreement of delivery and pick up times, delivery process, amounts and special arrangements.
- Work with controller to ensure vendors used meet requirements of the preferred vendor lists and/or outside pricing is competitive.
- Meet group coordinator/host prior to function, make introduction to banquet manager/captain and ensure everything is to their satisfaction.
- Conduct departmental meetings.
- Ability to supervise and direct Banquet Manager and staff in the absence of the Director of Food & Beverage.
- Attend designated meetings and facilitate weekly BEO meetings.
- Incorporates safe work practices in job performance.
- Commitment and support the Executive Team
- Commitment to continuous quality improvements.
- Commitment to visible style of management.
- Commitment to coaching and counseling of staff on both easy and hard conversations.
- Support the Leadership Team and its programs.
- Commitment to Safety Committee.
Education/Experience: Three years as a Director of Catering or of related experience or training; or equivalent combination of education and experience. Must have experience with all types of catering including social and business events. Degree in hospitality management preferred but not required.
Language Skills: May be required: to read and interpret documents such as safety rules, operating and maintenance instructions, to write routine reports and correspondence; to speak effectively before members and employees of the Club.
Mathematical Skills: May be required: to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals; to compute rate ratio and percent.
Reasoning Ability: May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
Physical Demands: Stands, and walks; frequently uses hands to finger, handle, or feel; frequently sits, reaches with hands and arms, talks and hears; occasionally climbs or balances; occasionally stoops, kneels, crouches, or crawls; occasionally lifts up to 50 pounds.
Vision Requirements: Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus.
Environment/Noise: Noise level is moderate.
Certificates/Licenses: State TABC and Food Handlers Safety Certification
Job Knowledge, Skill, and Ability Preferences:
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- Ability to read and speak English is required to perform duties.
- Knowledge of software applications for Microsoft Office.
- Knowledge and/or ability to learn software application for Northstar.
- Exceptional organizational skills; maintain accuracy and neatness; ability to multitask.
- Ability to communicate verbally and in writing.
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This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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