Director, Healthcare Education and Outreach

Position is for September 1, 2013 - June 30, 2014 ONLY.  Continuation after June 30, 2014 dependent on funding.

Applications will be reviewed on a rolling basis and qualified applicants will be contacted immediately for an interview.

Summary of Responsibilities:  The Healthcare Education and Outreach (HEO) Director has full responsibility for planning, directing and administering the HEO program and ensuring the successful enrollment in appropriate healthcare options for eligible individuals. The Director plans, organizes and monitors program operations, function, activities, services, and staff. The Director is responsible for program planning, program development, program management, program assessment, and ongoing community relations.  Dynamic, strong administrator with proven leadership skills needed to ensure development, implementation and fiscal responsibility of the HEO within the NAPPR organization including the requirements of the Healthcare Exchange and the Affordable Care Act as applicable.

Primary Duties and Responsibilities:

• Regular and on-time attendance is an essential function of this position.
• Provide the direction and leadership for all aspects of the HEO program.
• Interpret governmental statutes, regulations and memorandums pertaining to the program.
• Develop policies and procedures based on guidance, if needed.
• Coordinate efforts to ensure that the program meets outreach, enrollment and reporting targets.
• Coordinate with all staff/subcontractors to ensure compliance with funding and regulatory requirements
• Lead in the preparation of grant applications for continued and/or enhanced services with involvement of staff, Executive Director and the NAPPR Board of Directors.
• Direct program operations in a manner consistent with the requirements of contractual agreements, laws, regulations and funding documents
• Develop financial plans and budgets with the involvement of the Business/Operations Department, Executive Director and the NAPPR Board of Directors.
• Manage the daily operations of the HEO Program and develop systems and procedures to assure program efficiency and coordination and compliance with all contractual terms, conditions and obligations.
• Preside at various meetings of staff, subcontractors and special committees to obtain guidance, provide leadership and coordinate the activities of the groups to the best interest of NAPPR and the HEO program.
• Develop and maintain clear lines of authority and channels of communication.
• Responsible for community and staff relations.  Duties include:
  • Serve as an advocate for the HEO program. Promote good relations by serving on boards, committees, and participating in community activities.
  • Regularly convene HEO Staff/Subcontractors for planning, management and review purposes.
  • Work closely with NAPPR Leadership team and members of NAPPR staff to ensure collaboration and organizational communication as appropriate
  • Responsible for monitoring and evaluating services.  Duties include:
    • Implement systems and procedures for monitoring and controlling fiscal and program activities.
    • Implement and maintain an ongoing evaluation process to ensure quality control of the HcOE program, including fiscal accountability and cost effectiveness for all activities/objectives.
    • Utilize evaluation data to maintain, correct and/or improve delivery of program services.
    • Work closely with funders and other stakeholders to ensure effective delivery of services and compliance with program requirements.
    • The HEO Director is a leadership position which works closely with the NAPPR leadership team.   Duties include:
      • Oversee staff recruitment and selection process as appropriate.
      • Ensure proper staff orientation and on-going staff development.
      • Compliance with and support of established NAPPR policies/procedures
      • Provide structured staff supervision, annual performance appraisals, and effective communication with an emphasis on team building and positive acknowledgment.
      • Maintain proprietary and confidential organizational information
      • Work cooperatively with staff to promote a unified team.

Special Skills

• Effective oral and written communications skills with internal and external clients. 
  • Computer experience, knowledge of or demonstrated ability to learn Access, Word, Excel, Outlook, Power Point and web applications.
  • Attention to detail with ability to accurately handle large volume of documentation.
  • Ability to solve unexpected problems as they arise while considering programmatic requirements, cultural sensitivity, individual family circumstances and best practices.
  • Ability to facilitate groups.
  • Demonstrated ability to plan, organize and coordinate multiple priorities.
  • Ability to maintain effective working relationships with all levels within the organization.
  • Excellent written and verbal communication skills that are effective with a variety of individuals with varying educational levels and a variety of settings that include individual, small and large groups.
  • Demonstrated ability to work independently and with a great deal of initiative and flexibility to accomplish a wide variety of responsibilities and tasks necessary for the direction of a comprehensive program from start-up through full implementation.
  • Ability to self direct and establish relationships with all levels within the organization and with external stakeholders and to think creatively and develop strategies for achieving programmatic objectives
  
  

Education and Experience Requirements

• Bachelor's degree in Human Services, Public Health Education, Community Health or related field with a minimum of five years in promoting access to Healthcare, Public Health, health insurance options or health related services to individuals.
• Directly relevant experience and knowledge of healthcare systems, Indian Health Service funding/coverage issues, health disparities for Native American populations and analyzing census, healthcare and health related data may be considered in lieu of education requirements.
• Comprehensive understanding of healthcare systems including Indian Health Service and the Affordable Care Act
• Experience with pulling and analyzing healthcare data related to Native Americans in New Mexico and using data to drive planning and implementation of services
• Supervisory and program leadership experience
• Experience working with tribal governments, organizations and Native American communities and with provision of culturally competent services in Native American communities.
• Experience with Quality Assurance, program evaluation, project management are all highly desirable