Front Desk Representative

Job Title: Front Desk Representative
Department: Administration
Reports To: Office Manager / Reception Supervisor
Location: , Austin, TX
Position Type: Full-Time

Job Overview:

We are seeking a friendly, organized, and customer-service oriented individual to join our team as a Front Desk Representative. As the first point of contact for our guests and clients, you will play a key role in providing excellent customer service, managing administrative tasks, and ensuring a positive experience for all visitors. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and welcome visitors and clients in a warm and professional manner.
• Handle incoming mail, packages, and deliveries and ensure timely distribution.
• Schedule appointments, meetings, and conference room bookings.
• Maintain a clean and organized front desk and reception area.
• Coordinate with other departments to ensure smooth operations.
• Provide information to clients and visitors about company services and policies.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Manage visitor logs and security protocols.
• Perform other duties as assigned by the office manager or supervisor.

Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
• Ability to maintain professionalism in a fast-paced environment.
• Strong problem-solving skills and ability to handle complaints gracefully.